11 Aug How to get in touch with LightSpeed support
Need help? Here’s how to get support from our Client Success team.
We dubbed our support analysts the Client Success team, rather than Support team. We strive to do more than just fix problems – we go a step above and provide all the tools you need to succeed.
Which method of contact is best for you? Phone, email… we can do either, but the best and quickest way to get a response to any support issue is by phone. Dial in at (678) 287-7117, option 1. You can hold your place in the phone queue or simply leave a voicemail. If you prefer to send an email, write us at firstname.lastname@example.org
Your email will automatically create a ticket, and you will immediately receive confirmation that a ticket has been created. The more details provided in your email, the better!
Our Client Success team is ready to assist during the hours of 8am – 6pm EST M-F (excluding holidays). After hour requests will be tended to the following business day; however, any mission critical and/or system down issues will receive an immediate response, as the phone call will be routed to an on-call team member. Be sure to select the prompt for emergencies.
Answers to common questions can also be found online at guide.lightspeedautomation.com.